Delivery

Delivery delay

Our average delivery times are 3 to 5 working days in metropolitan France. (Refer systematically to the sheet of the product you order for more information). If you are not in France, allow a few extra days before receiving your item.

(These times do not take into account any delays caused by out of stock, customs, strikes, theft or other exceptional circumstances that are beyond our control.)

You can also track the progress of your order via our tracking page.

Shipping times - If you place your order before 12 noon, it will be processed the same day. If you place your order after 12 noon it will be processed the next morning. All lead times announced are calculated in working days.

For parcels delivered with signature:

The postman comes to your house, in case of absence he comes back to you the next morning. In case of absence on his second visit, he leaves you a delivery notice and you can then collect your package at the post office closest to you.


Good to know: La Poste keeps your package (colissimo) in its offices for 14 days.

If an error is made when entering your address, or your payment information, Lilloubella can in no way be held responsible.

Parcels of less than 30€ will be delivered by letter followed.

Deadlines for follow -up letters : (As an indication).

Metropolitan France: The letter followed allows you to follow the distribution of your parcel: Distribution within 4 days (working) deadlines not guaranteed by the post office.

Dom-Tom: The letter followed allows you to follow the distribution of your parcel: Distribution within 15 days (working) deadlines not guaranteed by the post office.

Europe: The letter followed allows you to follow the distribution of your parcel: Distribution within 10 days (working) deadlines not guaranteed by the post office.

Maghreb: The letter followed allows you to follow the distribution of your package: Distribution within 15 days (working) deadlines not guaranteed by the post office.

You can track the delivery of your tracking letter via our tracking page.

Shipping cost:

On our site, delivery costs are offered for all orders only in (metropolitan France).

For other countries, you can calculate the shipping costs when validating your basket.

Our prices:

🇬🇧 France: Free

💶 Euro Zone: €3.00 (€6 from 30 euros of purchases)

🇪🇺 Europe: 3.00€ (8€ from 30 euros of purchases)

🇩🇿🇲🇦🇹🇳 Maghreb: €3.00 (€8 from 30 euros of purchases)

🇬🇧 United Kingdom: 3.00€ (8€ from 30 euros of purchases)

🌎 World: 3.00€ (8€ from 30 euros of purchases)

WHAT CAN I DO IF THE PRODUCTS I ORDERED HAVE NOT ARRIVED?

You can contact us via the contact form or by email contact@lilloubella.com a Customer Service representative will answer your questions from Monday to Friday from 9 a.m. to 7 p.m.

However, the carrier may not have found your home.

We will conduct an internal investigation, and do everything possible to complete your delivery.

Once the report of this investigation has been received, we will be able to proceed with a refund or a shipment of your package.

Otherwise, criminal penalties may be incurred.

Important precision

Since we work with different suppliers and logistics partners, if you have ordered several products, they will probably arrive at your home in different packages. Don't worry if you receive one before the other.

When delivering overseas , customs clearance may result in delays and additional costs.

All additional costs that may be applied during an international delivery, i.e. outside Metropolitan France, will be the responsibility of the customer.

We are not responsible for any actions taken by customs or delivery services.

Any lost package delivered with signature (colissimo) , will not be subject to any exchange or refund.