Our policy lasts 30 days . If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Any lost package delivered with signature, will not be subject to any exchange or refund.
To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Complete the return form legibly with all the information and slip it into the package.
The return form link is in your delivery confirmation email, if you have not received your delivery confirmation email contact us at firstname.lastname@example.org
All refunds will be made with the same payment method used to pay for your order.
To complete your return, we need a receipt or proof of purchase.
In some situations, only partial refunds are granted (if applicable).
Any item that is not in its original condition, damaged or missing parts for reasons not due to our error will not be eligible for a refund.
(Any items returned more than 14 days after delivery will not be refunded).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain time frame.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at: email@example.com
For PayPal Refunds
PayPal applies commissions during certain transactions such as:
- receiving money (rates vary, for example depending on location
where the sender and receiver are located);
- currency conversion.
- processing of a chargeback by the sender of a payment you receive;
- carrying out a money transfer (in certain countries);
- the use of certain optional services such as
Group payment or PayPal Credit.
See all the conditions on your PayPal account
Sale Items (if applicable)
Only regular priced items can be refunded, unfortunately promotional or sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email firstname.lastname@example.org
For all withdrawal requests, please contact us at email@example.com , a customer service representative will examine your request.
You will be responsible for paying your own shipping costs to return your item. Your return postage is non-refundable.
Depending on where you live, the time it takes for the exchanged item to reach you may vary.
If you are shipping an item over $50 , you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.